I bought Lil’ Llama product in a retail store, can I return it online?

All refunds and exchanges must be handled by the retail store where the original purchase was made.  Please contact the directly regarding this issue. 

I'm missing a product / there is a damaged item in my order.

Should you receive a delivery containing damaged or wrongly packaged items, we will cover all shipping charges and do everything we can to rectify our mistake. We will ship the new products, or issue a refund, depending on your wish.

I'm unhappy with my product, can I still return it?

You have the right to exchange or return all products you have bought from www. for a full refund within 30 days of receiving them. All items have to be unused with labels and packaging intact. When you return or exchange any product, you must cover the shipping charges. As soon as we receive your return, we will process your exchange or refund request. Please note that you will not be reimbursed for the original shipping charges.

I just completed my order, how long will it take to arrive?

We process our orders within 2-5 business days.  Business days do not include Saturdays, Sundays and holidays.

Once shipped, domestic orders usually arrive within 3-5 business days. International shipments generally arrive between 6-15 days.

If you have not received your order after these dates, please feel free to contact our Customer Experience team at or by email at 

Do you offer Express Shipping?

Yes, we do offer express shipping to shipping addresses in Canada & the Continental United States at an additional cost. Please note express shipping is not available to P.O. Boxes as a signature is required upon delivery.

Do you ship Internationally?

Yes we do, please note that customers are responsible for payment of all duties, taxes and brokerage fees necessary for customs clearance. These fees will be charged by the customer’s postal service and will be due prior to the final delivery of the package.

Can I get my order gift wrapped or add a personal message

Unfortunately, we do not provide gift wrapping or personalized messages.

How can I track my order?
You will receive an email notification with a tracking number once your order has been shipped.

I have a return, where should I send it?

Please send all returns to:
Attn: Lil’ Llama Baby Customer Care
8550 Airport Road
Brampton, Ontario

We will contact you be e-mail once the return has been received and your refund will be processed.